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Case study · Travel

An automotive logistics provider optimizes vehicle transport and reduces revenue leakage.

With Bicycle, this vehicle transport marketplace detects operational anomalies in real time, protects margin, and improves SLA adherence before orders slip.

Industry LogisticsRegion USALive in weeks

Our supply chain and logistics technology relies on real-time data from a variety of sources. Bicycle supplements our data science efforts by providing proactive, event-driven insights to help deliver a superior customer experience.

BK
Blair Koch
Chief Digital Officer, ACERTUS
75 → 82%
On-time delivery, trending toward 85%
40-60%
Fewer ad-hoc data-team requests
<5 min
To configure a custom route alert

An end-to-end vehicle transport and logistics marketplace.

The company provides end-to-end services across the vehicle lifecycle, including transport, title and registration, and storage. Serving manufacturers, fleets, dealers, and individual customers, it operates as a marketplace connecting carriers with vehicle transport orders to ensure timely, efficient delivery.
01The challenge

Manual monitoring meant margin slipped before anyone saw it.

Every order balanced customer pricing, carrier bids, mileage bands, and SLA rules. With monitoring done by hand, negative margins and at-risk orders were typically caught after delivery, when the cost was already booked.

01

Revenue leakage went undetected

Large negative margins and overpayments to carriers frequently slipped through unnoticed, quietly eroding profit on individual orders.

02

SLA breaches put customers at risk

Orders left unassigned or unprocessed risked violating service-level agreements, affecting customer satisfaction and contractual obligations.

03

Anomalies surfaced too late to act

Manual monitoring meant problems were usually identified after delivery, leaving no window for proactive intervention and leaving revenue exposed.

04

High operational complexity per order

Weighing pricing, carrier bids, mileage bands, and SLA rules on every order created heavy cognitive load and repeated openings for error.

02What Bicycle did

Real-time anomaly intelligence across every order.

Bicycle replaced manual, post-facto monitoring with real-time operational intelligence, detecting anomalies as they happen, monitoring SLA compliance, and putting oversight in the hands of the business team.

01

Event-based anomaly detection

Automated alerts fire on high carrier pay, large negative margins, zero-day margin violations, and unprocessed orders as soon as they occur.

02

Order SLA monitoring

Daily analysis flags orders at risk of an SLA breach and recommends mitigation actions before the deadline passes.

03

Proactive recommendations

Suggests carrier pay adjustments and surfaces nearby carriers for timely pickup, keeping fulfillment efficient and cost under control.

04

Real-time notifications

Alerts route to Slack or email so financial operations and business teams can act immediately, cutting response time from days to near-instant.

05

Self-serve analytics

Business users configure their own rules, track specific routes or lanes, and monitor margins independently of the data team.

Post-facto monitoring, turned into real-time protection of margin and SLA.

The team now manages orders proactively instead of reconstructing what went wrong.

03What changed

Proactive order management, from day one.

Revenue protected

Negative margins and carrier overpayments are caught as they emerge, so avoidable losses are prevented instead of discovered later.

Stronger SLA adherence

At-risk orders surface before deadlines, giving the team time to intervene and improve on-time delivery.

Detection in hours, not weeks

Anomalies that once surfaced only after delivery are now flagged in near real time, opening a window to act.

Less dependence on the data team

Business users configure route alerts and monitor margins themselves, freeing analysts from repetitive ad-hoc requests.

See Bicycle on your logistics data.

Bring one revenue-critical KPI. We'll show how Bicycle detects the movement, explains the cause, and recommends the next step.