With Bicycle, a global online travel agency tracks flight bookability supplier by supplier and routes traffic to healthier suppliers the moment performance drops, before bookings fail.
A global online travel agency for flights, hotels, and packages.
This OTA books high volumes of flights through multiple suppliers for the same airline inventory, so supplier reliability directly shapes revenue and customer experience. When a supplier times out, returns error codes, or shows inventory that cannot confirm, bookings break at search, pricing, or payment, and the cost mounts by the hour. Legacy monitoring and manual workflows were too slow and fragmented to catch the pattern and reroute traffic in time.
Supplier-side timeouts and error codes caused failed booking attempts, most painfully during peak demand windows when volume was highest.
Flights surfaced as bookable but fell through at confirmation, frustrating customers at the final step of checkout.
Authentication and integration issues interrupted booking flows, with mobile channels hit hardest.
Detecting a degraded supplier and switching to a healthier one by hand left long gaps between onset, detection, and action.
The OTA deployed Bicycle to replace manual checks with an autonomous supplier circuit breaker that continuously tracks bookability and takes action the moment supplier performance drops, without disrupting existing booking systems.
Booking success and failure rates tracked at the supplier, carrier, and pseudo-city level, recalculated every ten minutes so degradation surfaces early.
Bookability targets modeled from historical performance, held near 90 percent for top carriers and lower for smaller-volume carriers, so alerts reflect what normal looks like for each segment.
Streaming booking events, provider error types and codes, revenue signals, and geographic context combined into a single analytics layer.
The moment a threshold is breached, a webhook call temporarily removes the underperforming supplier from the routing workflow and shifts traffic to healthier suppliers.
Flights commercial and operations teams get alerts with the affected carrier, route, and provider error category, while the backend has already rerouted traffic. Repeat customer retries are filtered out so metrics reflect true unique attempts.
Supplier firefighting, turned into an autonomous safety net.
The OTA quietly protects flight revenue and customer trust, incident by incident.
Supplier-side degradation is caught and rerouted quickly, limiting the duration and impact of failures that previously drained revenue by the hour.
Top-tier carriers stay bookable as traffic shifts to healthier suppliers the moment an issue appears, keeping the search-to-confirmation journey smooth during peaks.
Rich, contextual alerts let commercial and operations teams respond without waiting on data and engineering, freeing those teams for higher-value work.
Consistent, granular performance at supplier, carrier, and pseudo-city level replaces stitched-together tools and spreadsheets, improving supplier accountability.
Bring one revenue-critical KPI. We'll show how Bicycle detects the movement, explains the cause, and recommends the next step.