Agentic analytics · for merchant operations

Flag the merchant before
chargebacks compound.

When the chargeback rate spikes for one merchant, Bicycle ranks whether it's config drift or a routing anomaly, and recommends the fix to merchant ops before it compounds.

A dashboard shows the chargeback rate moved. A chatbot answers what you type. Bicycle has the cause and the fix before it compounds.

No credit card required

app.bicycle.ai chargebacks · morning briefYour KPIs
Know Understand Act
You own the chargeback rate, not the answer

You own the merchant chargeback rate, yet the "why did it spike?" answer waits in someone else's queue.

Same number, two operating models. One sends you to a ticket and a dashboard. The other brings the answer, the why, and the next step to you.

Without Bicycle With Bicycle
too late
You find the chargeback spike late, on a dashboard
By the time the spike stands out in a review, the merchant has booked more disputes.
real time
Chargeback spikes reach you ranked by impact
You see the merchant that spiked the moment it moves, not when you open the dashboard.
ticket
"Why did the rate spike?" means filing a ticket and waiting
Three days later you get a chart back, not a decision merchant ops can use.
with the alert
The ranked cause, config drift or a routing anomaly, arrives with the alert
Cause, evidence, and ruled-out drivers on a governed chargeback definition. No ticket, no waiting.
still slow
Knowing isn't fixing, and the chargebacks keep compounding
Even with the answer, lining up the merchant-ops fix is a separate scramble.
act fast
The fix routed to merchant ops comes with it, so you act before it compounds
A scoped recommendation to correct the config and routing, not just a chart to interpret.
The capabilities

One governed system, six capabilities behind every answer.

Six capabilities, set up once and run continuously. Business teams move faster, the data team keeps governance, everyone trusts the number. Pick one to go deeper.

Capabilities work together in one continuous loop. Detect → Explain → Act → Learn.

The playbookKnow · Understand · Act

Your part of the loop is three moves: know what changed, understand why, act on it.

Knowwhat changed
Understandwhy it moved
Acton it, inside guardrails
A day in the lifeFirst pass by Bicycle · the call is yours
Your morning brief

Your morning brief starts with the first pass done.

The chargeback rate spiked on Merchant 4821 across card-not-present volume. Bicycle has already checked where it moved, ranked the likely causes, attached the evidence, and kept the definition governed. You review the spike, check the evidence, recommend the fix to merchant ops, and reuse it on the next merchant.

Chargeback rate · Merchant 4821 · card-not-presentRate above baseline on the merchant, with the evidence already assembled for your review.
8:42 AM+2.4ppmerchant-ops queue
Your morning brief8:42 AM↓ +2.4ppbrief ready
Today · what moved on your KPIs
HighChargeback rate spikedMerchant 4821 · card-not-present+2.4ppvs 0.6% baselineTop segmentMerchant 4821 · card-not-present$58Kat riskYour KPIchargeback rate8:42 AM
MedSettlement success downCNP · gateway A-1.2ppvs baselineTop segmentCNP · gateway A$24Kat riskOpsowning team7:40 AM
MedDispute rate upCard-not-present+1.6ppvs baselineTop segmentCNP · recurring$17Kat riskDisputesowning team7:12 AM
LowMerchant health downMerchant 4821-0.6ppvs baselineTop segmentMerchant 4821$9Kat riskRiskowning team6:58 AM
+ 4 KPIs · 1 high · sorted by revenue at risk
SnoozeOpen the move
Chargeback rate · ranked causefirst pass by Bicycle↓ +2.4pp
Triaged to one segment · Merchant 4821 · card-not-present
+2.4pp chargeback rate
baseline 0.6% · card-not-present · high volume
1 of 6 segments affected · 5 within expected range
Likely driversranked · confidence
Merchant config → card-mix shiftprimary78%
Routing / settlement anomalysecondary22%
Pricing & discount changesruled out
Recommended actionsscoped
Recommend fix to merchant opsscoped
Alert #merchant-ops on Slackscoped
Correct the merchant config and routingpreview
scoped · previewed · reversible · logged
+ Detected 8:02 · first pass 8:03 · top segment Merchant 4821 · card-not-present
Adjust modelSee the evidence
Check the evidence · Merchant 4821 · card-not-present8:42 AM↓ +2.4ppreview
Impact overview
+2.4pp
chargeback rate · vs baseline 0.6%
$1.8Mmerchant volume
2,140disputes filed
Top affected segments
1
Merchant 4821 · card-not-present
+2.4pp
2
Merchant 4821 · recurring
+1.6pp
3
Merchant 4821 · one-time
+1.1pp
Evidence attached
Chargeback trendauthorized to disputed
Settlement successcard-not-present
Card typepresent vs not-present
Config activitymerchant routing change
Ruled out · not drivers
Seasonal volumeno overlap with window
Scheme policy changenone active
Issuer decline mixwithin range
New vs repeat cardboth affected
Definition governed · Source read-only · sources fresh
+ Reviewed by you · 8:11 AM
Send backTake the action
Act on it · chargeback rate8:42 AM↓ +2.4ppact
Recommended actionscoped
Correct the merchant config and routing on Merchant 4821 card-not-present, the drift that spiked the chargeback rate.
Merchant 4821 · card-not-present
The guardrailbefore anything runs
Preview the change firstrequired
Scope to the affected segmentMerchant 4821
Owner approves the changeMerchant ops
Rollback stays one click awayreversible
Where it goesrecommended
Alert #merchant-opsauto
Recommend to merchant opsapproval
Hold the merchant routing changeapproval
scoped · previewed · reversible · logged
+ Scoped to Merchant 4821 card-not-present · reversible · logged
Adjust scopeRecommend & assign
Reused next drop · operating memoryToday 6:54 AM↓ -1.9ppauto-applied
Similar situation detected: Chargeback rate spiked · Merchant 4821 · card-not-present
Bicycle applied your accepted cause path.
Detected pattern
Config drift
Applied path
Merchant 4821
Likely driver
Merchant config drift
Recommended action
Correct config and routing
Caught 68 min earlier · 6:54 AM vs 8:42 AM on the first run
No re-investigation · path auto-applied, your review optional
+ Memory: chargeback-rate spike · run 2
ReviewView saved path
More roles on Bicycle · same loopYour team's KPI · your screens

Different teams own different metrics. Bicycle keeps the investigation governed.

You own the chargeback rate. Move to the payments teams around fraud rate, authorization performance, settlement trust, and revenue performance, all on the same loop.

Vibe Analytics

See it on your numbers.

Start with one recurring question you own: why the chargeback rate or settlement success moved. Bicycle watches the governed KPI, ranks likely causes across merchant config, routing, card-mix, and gateways, and hands you a reviewable first pass, before it compounds.

What to bring
A recurring question you own: chargeback rate, settlement success, or dispute rate.
An approved read-only path to the relevant sources: the warehouse, event streams, app & web, payments, or ad networks.
The metric definition, default dimensions, and the owner who approves the next step.
What we do
Configure the investigation path around your KPI, dimensions, and evidence rules.
Monitor device, OS, channel, region, and segment movement.
Prepare a first-pass cause analysis with evidence, ruled-out paths, and governed definitions.

No credit card required · analyst-reviewed · governed from day one

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